Whether you’re a coach or a done-for-you service provider, it’s essential for you to create an experience that is transactional AND transformational!
So how do we make this happen? Keep reading.
As a multi-passionate entrepreneur who serves other 6 and 7 figure business owners, I’ve realized that many of 𝘺𝘰𝘶 𝘥𝘰𝘯’𝘵 𝘩𝘢𝘷𝘦 𝘢 𝘤𝘭𝘦𝘢𝘳 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘰𝘯 𝘩𝘰𝘸 𝘺𝘰𝘶𝘳 𝘱𝘳𝘰𝘴𝘱𝘦𝘤𝘵𝘴 & 𝘤𝘭𝘪𝘦𝘯𝘵𝘴 𝘵𝘰 𝘮𝘰𝘷𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩𝘰𝘶𝘵 𝘺𝘰𝘶𝘳 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴’𝘴 𝘦𝘤𝘰𝘴𝘺𝘴𝘵𝘦𝘮.
There may be gaps in your client experience flow you are unaware of, because you are bogged down by “all of the things”. Sound familiar?
Here’s the solution, sis.
Use this framework to map out your prospect-client experience for each one of your products.
This is how you build a community and a culture that fosters transformation.
The touchpoint(s) prior to a transaction has been processed.
The touchpoint(s) in which the transaction has been processed.
The touchpoint(s) in which the client receives the program or the service.
The touchpoint(s) in which your client’s contract or program ends.
⚡️𝐃𝐮𝐫𝐢𝐧𝐠 𝐞𝐚𝐜𝐡 𝐭𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭 𝐤𝐞𝐞𝐩 𝐢𝐧 𝐦𝐢𝐧𝐝 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:
✔️What is the client trying to achieve (what are you trying to achieve?)
✔️What does the client need to know at this touch point, what do you need to know?
✔️How is your client interacting with your biz?
✔️How is your team interacting at this touchpoint?
Once you’ve created your customer experience map – use that data to create workflows and processes to automate your end goal.
Want to create a streamlined 5-star client experience? Click here to sign up for the Scalable Success Systems Masterclass where we touch on user experience inside the S.O.U.L. systems framework.