Sure, doing the work that your client hired and paid you to do gets you a gold star. But if you really want to shine and stand out, streamline your onboarding process and roll out the red carpet.
This process may take a few extra minutes, but tell me if 5 additional minutes is worth the possibility of your client staying in your roster forever?
Or better yet, for your client to begin raving about how much you care and how good you treat them.
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